725-745-4438
Book Online

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: March 9, 2026

1. Information We Collect

Ferguson Plumbing & Electrical Group ("Company," "we," "us," or "our") collects information when you interact with our website, book a service, contact us, or communicate with us. This may include:

  • Personal information: Name, phone number, email address, and service address provided when you book an appointment, submit a contact form, or communicate with us.
  • Service information: Details about the services you request, appointment history, and communication records.
  • Device and usage data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected automatically when you visit our website.
  • Communication data: Records of phone calls, text messages (SMS), emails, and chat conversations with our team.

2. How We Use Your Information

We use the information we collect to:

  • Schedule and provide plumbing and electrical services
  • Send appointment confirmations, reminders, and service updates via text message (SMS), email, or phone
  • Respond to your inquiries and provide customer support
  • Process payments and maintain billing records
  • Improve our website, services, and customer experience
  • Comply with legal obligations and protect our rights

3. Text Messaging (SMS) via RingCentral

We use RingCentral, a third-party communications platform, to send and receive text messages (SMS) with our customers. When you provide your phone number and consent to receive text messages from us, your phone number is shared with RingCentral for the purpose of delivering those messages.

Types of messages: Appointment confirmations, appointment reminders, service updates, follow-up communications, and responses to your inquiries.

Message frequency: Frequency varies based on your interactions and service appointments. We do not send marketing or promotional text messages unless you have separately opted in.

Opting out of text messages: You can stop receiving text messages at any time by replying STOP to any text message you receive from us. You will receive one final confirmation message acknowledging your opt-out. You may also contact us at 725-745-4438 or info@fergusonplumbingandelectricalgroup.com to request removal from our text messaging list.

Help: Reply HELP to any text message for assistance.

Message and data rates: Standard message and data rates may apply. We are not responsible for charges from your mobile carrier.

4. Analytics and Tracking

Our website uses the following analytics tools to understand how visitors use our site and improve the user experience:

  • Google Analytics and Google Tag Manager: Collects anonymized data about page views, traffic sources, and user behavior. Google may use cookies to collect this information. Learn more at Google's Privacy Policy.
  • Microsoft Clarity: Records anonymized user sessions (clicks, scrolls, mouse movement) to help us understand how visitors interact with our website. No personally identifiable information is collected. Learn more at Microsoft's Privacy Statement.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers: Third-party platforms that help us operate our business, including RingCentral (text messaging), Resend (email delivery), Google (analytics), and Microsoft (analytics). These providers only receive the information necessary to perform their services.
  • Legal requirements: When required by law, court order, or legal process, or to protect the rights, property, or safety of our company, customers, or others.

6. Cookies

Our website uses cookies and similar tracking technologies for analytics and site functionality. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our website but will not affect your ability to contact us or request services.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of text message communications by replying STOP
  • Opt out of email communications by using the unsubscribe link in our emails

To exercise any of these rights, contact us at info@fergusonplumbingandelectricalgroup.com or call 725-745-4438.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Ready to Get Started?

Book your service online or give us a call. We're available 24/7 for emergencies.

Book OnlineCall 725-745-4438